Privacy Policy


1. Introduction & General Terms
2. When will DR VAPES collect information about me?
3. What information will DR VAPES collect about me?
4. How will DR VAPES use the information it collects about me?
5. Your DR VAPES Account
6. When will DR VAPES contact me?
7. Will I be contacted for marketing purposes?
8. Will DR VAPES share my personal information with anyone else?
9. What if I am a user aged under 18?
10. How long will DR VAPES keep my personal information?
11. Can I delete my data?
12. Can I find out what personal information DR VAPES holds about me?
13. Web browser cookies
a. What is a cookie?
b. How does DR VAPES use cookies?
c. DR VAPES Sharing Tools
d. DR VAPES cookies and how to reject cookies
e. Other information collected from web browsers
14. Apps and Devices
15. Changes to DR VAPES Privacy and Cookies Policy
16. Your Rights
17. Compromise of Personal Information.
18. Contacting DR VAPES about this Privacy and Cookies Policy

1. Introduction & General Terms
DR VAPES company reg. 10466237
When we refer to ‘’we’’ or ‘’our’’ or ‘’ DR VAPES’’ we are referring to DR VAPES LTD. or other subsidiary companies that we might have from time to time.

DR VAPES is committed to protecting your and your family’s personal information when you are using DR VAPES services. We want our services to be safe and enjoyable for our customers. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:
• any DR VAPES website that links to this Privacy and Cookies Policy;
• social media or official DR VAPES content on other websites;
• mobile devices and other Applications (“Apps”);

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person when visiting our premises.

In order to provide you with the full range of DR VAPES services, we sometimes need to collect information about you.

This Privacy and Cookies Policy explains the following:
• what information DR VAPES may collect about you;
• how DR VAPES will use information we collect about you;
• when DR VAPES may use your details to contact you;
• whether DR VAPES will disclose your details to anyone else;
• your choices regarding the personal information you provide to us;
• the use of cookies on DR VAPES websites and how you can reject cookies

DR VAPES is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”).

DR VAPES website contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

2. When will DR VAPES collect information about me?
• When you visit our website, use your click and collect service to buy products, or redeem vouchers from DR VAPES online.
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
• When you engage with us on social media.
• When you download or install one of our current, or future, apps.
• When you join or participate in a future loyalty programme.
• When you sign up to receive our newsletters or promotional correspondence
• When you redeem any offers received from promotional channels.
• When you purchase or redeem a gift card or gift voucher.
• When you contact us by any means with queries, feedback, complaints etc.
• When you enter prize draws or competitions.
• When you book any kind of appointment with us or book to attend an event,
• When you choose to complete any surveys we send you, or reviews on 3rd party websites where you have given your permission to share data with us.
• When you fill in any forms. For example, if you make a query, DR VAPES may collect your personal data.
• When you’ve given a third party permission to share with us the information they hold about you.
• When you apply for a job with DR VAPES or send in your curriculum vitae whether as a result of an available post or speculatively.
• When you make a data subject access request.

3. What information will DR VAPES collect about me?

• If you have a ‘Click and Collect’ account with us, which is provided by DR VAPES and any future provider: your name, date of birth, billing/delivery address, orders and receipts, email and telephone number. We will also keep a log of your order history and all related transactional data, such as payment method, payment amount and items purchased. For your security, we’ll also keep an encrypted record of your login password/pin.

• Details of your visits to our websites or apps, and which site you came from to ours.

• Details of your social media profiles and postings.

• Payment card information and gift card information to enable payment for services.

• Your comments, feedback and service reviews.

• Your data subject access request and forms of identity provided.

Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow DR VAPES to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by DR VAPES.

DR VAPES collects information about how you use DR VAPES mobile or other Apps, DR VAPES websites or other DR VAPES content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.
For more information, please see section 15 of this policy, on DR VAPES’ use of cookies and similar technologies, and section 17, on information collected by DR VAPES when you use DR VAPES Apps on your mobile device.

4. How will DR VAPES use the information it collects about me?
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We then use this to offer you promotions, products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘Your rights?’ section below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
DR VAPES will use your personal information for a number of purposes including the following:

• to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
• to provide responses to queries you raise with us;
• to provide you with the most user-friendly online navigation experience;
• to provide shareholder registry services;
• for “service administration purposes”, which means that DR VAPES may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 6 below (e.g. to provide you with password/pin reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy and Cookies Policy or Terms of Use, to let you know if your DR VAPES account has become dormant and to ask if you would like to use it again before we close it);
• where we provide personalised services, we may analyse the information you supply, as well as your activity using our products and services, so that we can offer a more relevant, tailored service. For instance, we could use your website viewing history to provide personalised recommendations. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters or disable personalisation. Please visit Your Account in the DR VAPES Preference Centre to find out more or follow instructions at the bottom of any marketing e-mails you have received from us;
• we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and where DR VAPES proposes using your personal information for any other uses we will ensure that we notify you first;
• If we discover any criminal activity or alleged criminal, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities;
• To comply with our contractual or legal obligations to share data with law enforcement; and

5. Your DR VAPES Account
If you have registered for a DR VAPES account, this will allow you to login to the DR VAPES websites, online services and Apps. These services might be run by the DR VAPES.

You might be asked to use your DR VAPES Account to enable you to sign in and seamlessly enjoy DR VAPES services.

Your DR VAPES account will always be covered by the policies of this website. But, please be aware that additional policies may apply if your DR VAPES account is linked to another account.

6. When will DR VAPES contact me?
DR VAPES may contact you:
• in relation to any service, activity or online content you have signed up for, in order to ensure that DR VAPES can deliver the services, e.g. to verify your email when you sign up for a DR VAPES account, or to help you reset your password/pin or to ask whether you agree to your child’s request for access to certain DR VAPES services);
• in relation to any correspondence we receive from you or any comment or complaint you make about DR VAPES products or services;
• in relation to any gift cards purchased or held;
• in relation to any personalised services you are using;
• in relation to any communication you have submitted to DR VAPES, e.g. on DR VAPES message boards or feedback forms or via text or voicemail message;
• to invite you to participate in surveys about DR VAPES services (participation is always voluntary);
• to update you on any material changes to DR VAPES’ policies and practices; and
• for marketing purposes, as set out in section 7.

7. Will I be contacted for direct marketing purposes?
DR VAPES will only send you marketing emails, texts, post or contact you on DR VAPES platforms or by phone where you have agreed to or requested this. We offer regular emails to let you know about DR VAPES products, services, news, offers and competitions. From time to time we may also contact you to ask your views on issues affecting DR VAPES. We may personalise the message content based upon any information you have provided to us and your use of DR VAPES products and services.

We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know you have a DR VAPES account and have used DR VAPES products and services. If you don’t want to be shown targeted advertising messages from DR VAPES, some third party sites allow you to request not to see messages from specific advertisers on their sites in the future.

There are several ways you can stop direct marketing communications from us:
– Click the ‘unsubscribe’ link or ‘opt out’ link or ‘preference centre’ link in any email communication that we send you. We will then stop any further emails from that particular source.
– If you have an account, log in into your DR VAPES account, visit the ‘Account Information’ area and change your preferences.
– In our apps, you can manage your preferences and opt out from one or all of the different push notifications by selecting or deselecting the relevant options in the ‘Settings’ section.
– Contact us using the contact details in section 18 below.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

8. Will DR VAPES share my personal information with anyone else?
We will keep your information within the DR VAPES group of companies except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.

Generally, we will use your information within DR VAPES and will only share it outside DR VAPES where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7.

Sometimes DR VAPES uses third parties to process your information on our behalf, for example to provide services (e.g. click and collect service) or analysis. DR VAPES requires these third parties to comply strictly with its instructions and DR VAPES requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

9. What if I am a user aged under 18?
Protecting children’s privacy online is extremely important to DR VAPES. Our online services are intended for general audiences and do not knowingly collect any personal information from children. When users identify themselves as being children (i.e. under the age of 18), consistent with applicable law we will not provide a path for them to input personal information.

10. How long will DR VAPES keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with DR VAPES. If you delete your DR VAPES account then your personal information is deleted immediately where such data is not required to be kept by law or tax purposes. When information is required to be kept by law or for tax reasons, we will hold such information for 6 full tax years or such longer periods if stipulated by relevant legislation or tax law. Any remaining information is anonymised for analytical purposes. For further information about deleting your DR VAPES account, please see section 11 below.

If you’ve not used your DR VAPES account or any DR VAPES online services for more than five years, it will be flagged as inactive and we’ll contact you to ask whether you want to keep it open. Unless you reply to say ‘yes’ within the stipulated timeframe, we’ll close the account and delete or anonymise the personal data associated with it unless such data include transactional data that is required to be kept by law or for tax purposes.

11. Can I delete my data?
If the data we hold about you is not required for us to fulfil a legal obligation, you can delete your personal data by contacting us by email at indo@dr-vapes.comor through our Contact Us form on our website.

As explained in section 10 above, deleting your DR VAPES account will erase any personal information in your account that we have about you, other than personal data that we are required to keep by law or tax law and it will mean any data we hold about how you have used DR VAPES products and services will be made anonymous.

12. Can I find out what personal information DR VAPES holds about me?
You have the right to request a copy of the personal information DR VAPES holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. If you are within the UK.

We will need two copies of forms of identification, which can be: Passport, Driving licence Birth certificate, Utility bill (from last 3 months) Current vehicle registration document Bank statement (from last 3 months) Rent book (from last 3 months).

13. Web browser cookies
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on DR VAPES website. However, you can change your cookie settings at any time.

14. Apps and Devices
When you download or use DR VAPES apps on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide the DR VAPES with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

When you sign in to a DR VAPES app, your sign-in details may be stored securely on the device you are using, so you can access other DR VAPES apps on the same device without needing to enter your sign-in details again.

If you have any concerns about the information which might be accessed from or stored on your device by the DR VAPES, you may wish to only access DR VAPES content through a web browser and review your web browser settings. Visit Using the DR VAPES (“How can I stop my internet browser tracking my info?”) for more information.

15. Changes to DR VAPES’ Privacy and Cookies Policy
This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to DR VAPES. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use DR VAPES websites to submit personal information to DR VAPES. You can also delete your DR VAPES account at any time – please see section 12 for details. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

16. Your Rights
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018:
• The right to be informed about the processing of your personal information;

• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;

• The right to object to processing of your personal information;

• The right to restrict processing of your personal information;

• The right to have your personal information erased (the “right to be forgotten”);

• The right to request access to your personal information and to obtain information about how we process it;

• The right to move, copy or transfer your personal information (“data portability”); and

• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

17. Compromise of Personal Information.
If personal information is compromised because of a breach of security, the Company will promptly notify those persons whose personal information has been compromised, by email notice, or as otherwise required by applicable law.

18. Contacting DR VAPES about this Privacy and Cookies Policy
If you any questions or comments about this Privacy and Cookies Policy please contact: The Data Protection Officer
Address: DR VAPES LTD 2 Gloucester Road, LU1 3HX, Luton, Bedfordshire